Privacy Policy

1. What Personal Information We Collect

We may collect the following types of personal information:

Your name, email address, phone number, and postal address
Property details and project information you provide to us
Information you submit through our website forms
Details about the services you request or inquire about
Any other information you provide to us voluntarily (e.g. over the phone or via email)

We do not collect sensitive information unless it is necessary and you have given consent

2. How We Collect Your Information

We may collect your information when you:

Contact us via our website, email, or phone
Submit a booking or enquiry form
Engage our services
Interact with us on social media

3. Why We Collect Your Information

We collect your personal information to:

Provide and deliver our property preparation services
Respond to your enquiries and provide quotes
Schedule appointments or site visits
Improve our customer experience and website
Send service updates, invoices, and communications related to your project

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse or loss. This includes:

Secure digital storage with restricted access
SSL encryption on our website (if applicable)
Regular data backups

If your information is no longer required, we will take reasonable steps to destroy or de-identify it.

5. Disclosure of Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your information:

To trusted service providers who assist us in delivering our services (e.g. subcontractors or IT providers)
When required by law or to comply with a legal obligation
If necessary to protect our rights, property, or safety

All third parties we work with are expected to comply with Australian privacy laws.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (like Google Analytics) to collect non-identifiable information about how visitors use our site. This helps us improve functionality and user experience.

You can disable cookies in your browser settings if you prefer.

7. Access and Correction

You have the right to access the personal information we hold about you and request correction if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact Valerie at valerie@mppreparers.com.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.